Ortho On Call:
walk-ins welcome

At OrthoVirginia, we offer orthopedic care—even after hours—at Ortho On Call.

Masks are optional. If you ask, we will mask.

When to use orthopedic urgent care

With convenient locations around Virginia, you don’t have to wait for an appointment or spend hours in the emergency room. See an orthopedic specialist right away with Ortho On Call.

At Ortho On Call, we often treat conditions including:

Sports injuries
Sprains and strains
Slips, trips, falls
Hand and wrist injuries
Foot and ankle injuries
Knee injuries
Back and neck injuries
Broken bones
Work-related injuries

Our Richmond Ortho On Call locations also do sports physicals on a walk-in basis.

In cases of life-threatening injury, please go straight to an emergency room. But for most sports injuries or acute care cases that are not life-threatening emergencies, Ortho On Call has you covered.

What to bring

When you or your child is injured, the important thing is to seek expert care immediately. Be sure to bring the following information with you to Ortho On Call so we can treat you quickly.

Valid ID (required for treatment)
Medical insurance card
Workers’ compensation documentation, if applicable
Form of payment (cash, check, or major credit card)

Injured at work? Ortho On Call can help

Ortho On Call gets you quick access to orthopedic specialists so you get back to work fast. For workers’ compensation cases, please bring the following information with you:

Valid photo ID
Location of injury on your body
Date of injury
Name and phone number of employer contact and/or case manager
Adjuster’s name/contact information, if available
Name of the workers’ compensation insurance plan used by your employer
Claim number, if available

Because we offer urgent care, we realize that sometimes you may not have time to get a claim number before seeking treatment. If you don’t have a claim number when you come to Ortho On Call, we will bill your insurance and then resubmit through your workers’ compensation case.

If, for any reason, your workers’ compensation case is denied, you will only be responsible for the charges outlined by your insurance carrier, as with a non-work-related injury.

OrthoVirginia Ortho On Call vs Traditional Urgent Care

Ortho On Call clinics are structured to serve as immediate walk-in access to orthopedic care for musculoskeletal injuries. While “urgent care” services are offered, a visit to Ortho On Call is billed to your insurance carrier as an in-office specialist visit.

How will this impact you?

Your insurance plan may require a referral from your primary care physician for specialist services. Please check benefit plan details prior to your visit at Ortho On Call sites.