Manage your health anytime, anywhere
Stay connected with OrthoVirginia’s secure patient portal:
- Schedule appointments
- Access your OrthoVirginia health records
- View test results
- Request prescription refills
- Message with your doctor
- Video visit with your doctor
- View and pay statements
Download the MyChart mobile app
With the MyChart mobile app, you can access your health info from your smartphone or tablet.
Get help & additional support
If you need additional support using your MyChart account, email us at [email protected] or call our MyChart patient support line at 877-701-6088. See videos in the MyChart Videos section below to help answer your questions.
Setting up your account
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you’re having problems activating your account, please email us at [email protected] or call our MyChart patient support line at 877-701-6088. Watch this video for additional help setting up your account.
Resetting your password
Having trouble remembering your password? We can help. Call our MyChart patient support line at 877-701-6088 to request a new, secure password or reset your password online. Watch this video for additional help resetting your password.
MyChart videos
- Sign up for MyChart
- Using the message center for mobile
- Using the message center for desktop
- Sharing your record for mobile
- Sharing your record for desktop
- Linking your accounts
- Personalize your MyChart
- Password reset and account management
- Make your MyChart account more secure with two-factor authentication
- eCheck-In for everyone
- Contact Free Appointment Arrival
MyChart instructions
Pay a bill
Now you have the option to pay your medical bills online, 24 hours a day, seven days a week. The “pay as a guest” feature allows spouses, family members, and other individuals to make online payments on behalf of OrthoVirginia patients.
You can access your MyChart account 24/7 to manage many online billing tasks, including:
- Viewing statements
- Sending messages to the billing team
- Making one-time payments
- Establishing payment plans
- Pay your bill online
- Pay as a guest
Telemedicine
Have a video visit with your doctor using telemedicine
Telemedicine visits involve using a computer or phone to talk to your doctor instead of visiting OrthoVirginia. If a telemedicine visit is appropriate, our staff is happy to help get you set up.
Telemedicine visits may include:
- Post-operative follow-up visits
- Visits to review MRI or CT results
- Visits to check progress or response to a treatment
Get started with telemedicine visits.
MyChart patient portal FAQs
No, MyChart is a free service offered to OrthoVirginia patients.
Your normal test and X-ray results are released to your MyChart account immediately after they are reported by the lab. Advanced imaging results are released to MyChart after your physician has reviewed them.
Your MyChart information comes directly from your electronic medical record at your doctor’s office. Please contact your physician’s office to correct any inaccurate information.
You will generally receive an answer within three business days. MyChart should not be used for urgent situations. Please contact your physician’s office if the situation requires prompt attention or call 911 if it is an emergency.
For lengthy or multiple questions, new symptoms, new medication requests, requests to review imaging, or requests for diagnosis, do not send a message through MyChart. Instead, please schedule an appointment.
An adult patient must grant permission to another adult to view their health record in MyChart. Parents and guardians do not need consent to view a minor’s MyChart record.
In MyChart this permission is called proxy access and allows a person to log into their personal MyChart account and then connect to information regarding their family member.
In order to get this access, your family member must fill out the proxy consent form within MyChart by clicking on the option “Grant an adult access to your record”.
In order to view a minor child’s MyChart, a parent or guardian would use their own MyChart account to “Request to Access a Minor’s Record”.
Privacy laws prevent us from communicating with you about a family member’s health condition without their written consent.
To obtain access to a family member’s personal MyChart account, please have them fill out the proxy consent form within MyChart by clicking on the option labeled “Grant an adult access to your record.”
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords.
Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.
You need access to a computer or device with an up-to-date browser, like Chrome or Edge.
MyChart is owned and operated by Epic. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records. It will never be sold or leased by OrthoVirginia MyChart®, Epic®, Powered by Epic™, and the MyChart logo are trademarks of Epic Systems Corporation.