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Short Pump

12216 West Broad Street
4B-5
Henrico, VA 23233

Directions and parking information Directions and parking information

804-486-6910 – Therapy Appointments
804-440-4878 – Ortho On Call Orthopedic Urgent Care
804-533-0071 – Therapy
804-200-7124 – Fax

Calls to therapy after 6 p.m. will be returned on the next business day

Ortho On Call Orthopedic Urgent Care Walk-In Hours

Monday–Friday 8 a.m.–8 p.m.
Saturday-Sunday 9 a.m.-5 p.m.

Therapy Hours
Monday-Thursday 7 a.m. – 7 p.m.
Friday 7 a.m. – 5 p.m.

Orthopedic urgent care & walk-in services

We offer walk-in appointments for injuries that require immediate care.

Save time by telling us you’re on the way and then complete our eCheck-In feature found in MyChart to complete your paperwork ahead of time and minimize your wait time.

Monday–Friday 8 a.m.–8 p.m.
Saturday-Sunday 9 a.m.-5 p.m.

804-440-4878

OrthoVirginia’s Short Pump location offers the most innovative techniques for physical therapy. We also provide walk-in, no-appointment-needed, orthopedic urgent care for those who need orthopedic care without an appointment.

We personalize treatment to each individual patient, offering the highest quality care for everyone.

Make an appointment

Services

Ortho On Call Sees and Treats Patients For:

  • Injuries from minor slips, trips, falls and sports injuries
  • Bones – simple fractures/breaks
  • Sprains – stretched/torn ligaments
  • Strains – stretched/torn muscles or tendons
  • Joints – swelling, pain, dislocations
  • Minor hand or finger injury

In cases of life-threatening injury, please go straight to an emergency room. Ortho On Call also does not treat chest injuries, including rib injuries.

Office Manager

Victoria Frye, practice manager
Sarah Simoff, PT, DPT, therapy manager

View physicians at this location

View PAs/NPs at this location

View therapists at this location

Plan your visit

To make your appointment as efficient as possible, please follow these guidelines:

  • Plan to arrive 15 minutes before your scheduled appointment to allow time for traffic and paperwork, and to prevent long waits.
  • Bring your insurance card, government-issued photo ID, and a list of any medications you are currently taking.
  • Masks are optional. You are welcome to wear a mask, and if you ask the staff and providers who work with you will wear a mask as well.
  • Wear loose, comfortable clothing that allows access to your injury or area in pain.
  • Bring any splint, brace, or other types of medical device you may have for your injury.
  • Due to severe allergies of patients and staff, please do not wear scented perfumes, colognes, or lotions to your appointment.

Directions and parking

Landmarks

Clinic is off 288 and Broad Street in the shopping center with Wegmans and Cabela’s, along the same strip as T.J. Maxx.

Parking

Free parking lot available.

Get directions

Video: Ortho On Call Tour

To make your appointment as efficient as possible, please follow these guidelines:

  • Plan to arrive 15 minutes before your scheduled appointment to allow time for traffic and paperwork, and to prevent long waits.
  • Bring your insurance card, government-issued photo ID, and a list of any medications you are currently taking.
  • Masks are optional. You are welcome to wear a mask, and if you ask the staff and providers who work with you will wear a mask as well.
  • Wear loose, comfortable clothing that allows access to your injury or area in pain.
  • Bring any splint, brace, or other types of medical device you may have for your injury.
  • Due to severe allergies of patients and staff, please do not wear scented perfumes, colognes, or lotions to your appointment.

Landmarks

Clinic is off 288 and Broad Street in the shopping center with Wegmans and Cabela’s, along the same strip as T.J. Maxx.

Parking

Free parking lot available.

Get directions