Text Message Update

OrthoVirginia launched an updated text message notification system from the number 69819. It’s a welcome message letting you know that 69819 is the number where appointment reminders, MyChart notifications and other messages will be sent from us.

Some patients who were already receiving text messages received a partial welcome message or the message split into two parts. Other patients who were already receiving text messages did not receive a welcome message. We apologize for any inconvenience. Our IT team is currently investigating why this happened.

You can manage your communication preferences in MyChart; instructions are below.

Text START to 69819 to start receiving text messages from OrthoVirginia.

You can also control your opt-in status and communication preferences from your MyChart account to specify which updates you’d like to receive via text.

If you already receive text messages about appointment reminders from OrthoVirginia, you will automatically be signed up for the new text message system. You will receive a welcome message from 69819 on December 18, 2024.

You can control your opt-in status and communication preferences from your MyChart account to specify which updates you’d like to receive via text.

Text STOP to 69819 to stop receiving text messages from OrthoVirginia, or control your opt-out status at any time via your communication preferences within your MyChart account.

Texting STOP to 69819 stops all text messages from this system. If you would like to adjust the types of messages you receive, you can use the communication preferences within your MyChart account.

Yes, you can receive both text messages and email messages. Use the communication preferences section in MyChart to choose the types of messages you receive.

1. Log into MyChart.
2. Click on Communication Preferences at the top of the screen.

3. To update your contact information, you can click “Review contact information.” Click the toggles to turn notifications on or off. You will receive a type of notification when the toggle next to that option is blue and has a checkmark. Click “Save changes” before you exit.

4. Open Advanced Settings for more detailed options. Click “Save changes” before you exit.

1. Log into MyChart.
2. Click on the three bars menu at the top of the screen then scroll down to choose Personal Information.

3. Click “Edit” under your contact information.

4. Update your email address and phone number as necessary. To receive text message updates, your cell phone must have the label “mobile”. Click Save Changes.

If you need additional support using your MyChart account, text HELP to 69819, email us at [email protected] or call our MyChart patient support line at 877-701-6088.

View the SMS Terms and Conditions

Text messages from NRC regarding patient experience surveys and text messages from PatientIQ asking you to answer questions on how you’re doing will continue to come from their respective numbers.